The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
At WildAsh Engraver, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, engage with content, or make purchases from our online store. By using this site, you consent to the practices described in this policy.
1. Information We Collect
We may collect personal information from you when you subscribe to our newsletter, contact us, or make a purchase from our store. The information we collect may include your name, email address, mailing address, and payment details. We also collect non-personal information such as IP addresses, browser types, and usage statistics to improve your experience on the site.
2. Use of Your Information
The information we collect is used to provide and improve our services, respond to inquiries, process orders, and send you newsletters or promotional material (if you have opted in). We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers for the purpose of fulfilling orders or sending communications on our behalf.
3. Data Protection
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Cookies
WildAsh Engraver uses cookies to enhance user experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that allow us to remember your preferences. You can manage or disable cookies in your browser settings, but this may affect your experience on the site.
5. Third-Party Links
Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.
6. Your Rights
You have the right to access, correct, or delete your personal information. If you wish to update your details or unsubscribe from our communications, please contact us directly at the provided contact details.
7. Policy Changes
WildAsh Engraver reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and we encourage you to review this policy periodically.
Disclaimer
While we strive to ensure the accuracy and reliability of the content on WildAsh Engraver, the information provided on this site is for general informational purposes only. We do not make any warranties regarding the completeness or accuracy of the content and disclaim any liability for any damages or losses arising from your use of the site.
For questions or concerns regarding this Privacy Policy, please contact us through the details provided on our Contact page.
Yes, we take custom orders! Visit our shop page, and select "Request Custom Order".
This is where it gets tricky! Our laser work area is 19x12". We do have the ability to make larger custom orders, to an extent. Message us and we'll discuss your specific request.
All wood products are sealed; however they are not weather or waterproof. If you are intending to use your product outdoors or in outdoor-like conditions, we recommend you add additional weather proofing to the finished product.
We do not offer gift wrapping services.
Not unless noted in the listing. Some photos show finished customer projects and are for portfolio display only. Designs, logos, and crests remain the property of their respective owners.
Yes! Customers are responsible for providing their own images for customization. By submitting an image, you confirm that you have the rights or permission to use it.
Digital previews may be provided to confirm layout and design, upon request. Please note that painted mockups are not available prior to completion.
Watermarks such as “Finished Customer Product – Not For Sale” with our WildAsh Ideas logo are used to protect both our work and our customers’ designs.
Yes—every design is created with a rustic, old-world style. Natural wood variations, textured finishes, and a hand-crafted feel are part of the charm and uniqueness of my work.
We use USPS Ground Advantage, which includes insurance up to $100. Items over $100 are not insured unless you request to add insurance on your item(s).
